The modular, scalable and flexible design allows AbuseHQ to be integrated in your existing infrastructure. Once integrated AbuseHQ will manage internal and external data streams about abusive behavior in your network and starts pre-defined escalations automatically where needed. If needed, AbuseHQ utilizes pseudonymized data links to protect privacy.
Unlike the usual help desk systems - which are often complex and only cover the customer dialogue - AbuseHQ dramatically reduces complexity and extends your client/customer care ecosystem by releasing resources for more important things than wasting time for handling and assigning thousands of incoming reports and complaints manually. Furthermore, the AbuseHQ UI makes collaboration between all team members and the management easy.
AbuseHQ is built with the most comprehensive and scalable software components available and offers access through a comfortable web user interface. It currently supports 20+ network abuse/incident and spam reporting formats. Furthermore, the API gives you extended access the way you need.